Frequently Asked Questions

What does your flat rate service cover?
What is the ULTRASONIC water damage treatment and do you guarantee water damage repair?
What are my options if the motherboard is damaged?
Do you replace the back case or housing of the iPhone?
What if you cannot repair my phone? Do you refund my payment?
If my phone is not repairable will you offer me a purchase price for my phone?
Can you unlock iPhone 3.1.3 or 4.0 Firmware?
What is the procedure for paying for the repair, sending the iPhone to you and receiving it back?
My iPhone will not charge or connect to my computer and/or the pins on the bottom of the phone are bent and broken. Apple will not repair this for me - is this repairable?
Do you repair the First Generation iPhone 2G ?

Our flat rate service will cover 1 major repair (broken glass/touch panel OR broken LCD, etc..)– we can replace the battery, usb dock, headset assembly (all minor repairs.) With water damaged phones - we will treat your motherboard in an electronics safe contact cleaner for 24 hours. This solution will remove water mineral, rust and erosion from your motherboard. At this point we will test the motherboard and run our diagnostics. If your motherboard is functional then you are in luck!